Localization Project ManagerStepes (pronounced /steps/) is a fast growing translation company that leverages the power of the cloud and next-gen language technologies to deliver enterprise language localization services and solutions to the world leading companies. Our AI-powered, on-demand translation platform connects our global clients with one of the largest translator networks in the world, with over 100,000 native professional translators in 100+ languages. We're looking for an experienced localization project manager to join our fast growing global team.Location: Boston, MassachusettsResponsibilities:Manage enterprise localization projects from beginning to end for a variety of client companies.Respond to customer translation requests by analyzing project requirements and preparing translation quotes.Work with the project team (linguists, engineers, publishers) to meet project deadline, quality and budget requirements.Manage customer relationships and serve as the client's primary day-to-day contact for timely project communications.Provide sales support to business development team on localization processes, best practices, and technology demos.Collaborate with production teams to develop, implement and maintain client-specific knowledge base, terminology, processes, checklists, and style guides.Track and manage project financials, including revenue recognition, forecast, and billing.Regularly monitor translation management platform to identify any flagged projectsEnsure optimal project workflows and processes to maximize efficiency and profitability.Collaborate with internal teams to initiate, design, and implement procedural changes and customized workflows.Resolve questions and issues in a timely and effective manner for clients, linguists, and internal teams.Organize and participate in client quarterly business review meetings.
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